Consistent and Effective Support from your Dedicated Care Coordinators
Live in as little as one week.
Real people, every day, owning the work that keeps piling up.
We place dedicated care coordinators inside your current systems and processes, handling the work that eats at your team's time every day.
Get the help your team deserves, from BNE to Billing, to referral management and record requests, from taking calls to making calls and everything between.
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Phone coverage, inbound call answering and routing, the callback queue, voicemail handling, appointment confirmations and reminders.
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Inbound referral processing and coordination, referral tracking, records requests, release-of-information, chart prep.
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Scheduling, new-patient intake and registration, insurance verification before the visit.
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Patient callbacks, no-show recovery, recall and reactivation outreach, care-plan follow-up.
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Inbox triage, drafting and routine replies, calendar and meeting prep, daily and weekly operational reports, documents and forms.
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Handled as we learn your account. This one grows over time as your coordinator learns your payer rules, portals, and patient mix.
Why Virtual Staffing with Kapsa Connect?
Dedicated, consistent, full-time personnel
Your coordinators are dedicated to your practice alone, the same person every day, who owns the queue personally and answers to you directly, not a rotating pool of anonymous agents.
Track, Delegate, and Discuss it all on Kollab
HIPAA-compliant secure chat for your team and partner facilities, with a live view of what your coordinator is handling. Free with any subscription.
Works inside your active systems
Your coordinator works in your own tools, not a silo, with a named person who owns the outcome and an audit trail on everything.
Ready to Get the Support Your Team Needs?
Three ways to start, wherever you are in the growth process. Book a demo if you’re still exploring, just a 20-minute call to understand the help you’ve been looking for.
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A real, experienced coordinator who works inside your systems. A named human owns your work and the outcome, you'll know them by name, not a rotating queue of anonymous agents.
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Yes. Minimum-necessary access, a human reviews everything, and an agreement is signed before any access is granted. No patient data is ever exposed improperly.
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No, it reinforces them. Your coordinator takes the overflow, the phones, referral processing, callbacks, and records, so your existing team can focus on patients instead of drowning in admin.
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Because your coordinator works inside your own systems, onboarding is light. Most practices are live in about two weeks.
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It depends on scope and term, and we'd rather build you a real number than quote one in the abstract. Your Kapsa contact walks through plan options built around your practice on a quick call.
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No. Most practices start month to month and can cancel anytime. Locking in a longer term later gets you a better rate once you've seen it working.
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Yes. Your coordinator works inside your existing tools and templates, there's nothing new for your team to learn or switch to.
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Yes. A coordinator typically supports a full practice rather than a single provider, and coverage can expand as your needs grow.
FAQs
How engagement works
Same dedicated monthly hours-per-coordinator on every plan.
The only difference is how far ahead you choose to commit. There's no tier that changes what your coordinator does, only how the term works.
Monthly
Start month to month
No long commitment. Cancel anytime. The easiest way to prove it out before deciding on anything longer.
6 months (most popular)
Lock in a mid-length term
A better rate once you've seen your coordinator working inside the practice for a few weeks.
12 months
Our best rate
For practices ready to commit long-term and lock in the most favorable terms we offer.